GLOBAL

TECHNOLOGY

SUPPORT

The primary focus at Stewart Consulting is Customer Service. We believe every project has a lifecycle with six stages: Prepare, Plan, Design, Implement, Operate and Optimize. During each stage, communication is key. Our engineers create and follow a clear, concise statement of work and project plan approved by the customer based on ITIL and PMI standards. This guarantees everyone is aware of the project status and has input to ensure complete satisfaction with the project. We follow these project stages for direct customer interaction and subcontract projects.

Bill of Materials & Pre-sales Validation

Need an extra set of hands to validate hardware, software and maintenance on your projects? Our consultants are well-versed in most vendors' ordering practices and parts.

Proactive Monitoring

Want to sell the deal but don't want to deal with the sale? Want to enjoy annual revenue from maintenance renewal but hate pulling your engineers away from the field to support clients? Let SCS proactively monitor all of your clients. We can resolve the issue or alert your help desk

Proactive Monitoring

We strive to maintain a high level of working knowledge among our consultants. We train our staff to ensure they maintain Professional-level certifications.

Turn Key Implementation Services

We can design the project before installation and ensure all components are installed, documented and fully tested. Best of all, we engage the customer as though a member of your company.

Security

Our remote consultants perform service on client networks through a centralized virtual server. Only a select few have direct access to highly-sensitive client information. The integrity of the client's data is a top concern of SCS.

24/7 Help Desk

Don't outsource to an off-shore call center. No Level 1 and 2 technicians reading from scripts here. Clients calling the SCS Help Desk reach a Level 3 consultant who can resolve the problem in the shortest possible time.

Remote Monitoring & Support

24/7 Remote Monitoring of Network Devices

24/7 SLA-driven, US-based Help Desk

Web access to help desk with live status

Quick resolutions using secure access

Coordinate with telephone vendors/carriers

Project Management and Install

ITIL/PMI-based Project Management

Validation of vendor hardware quotes

Validation of telephone carrier quotes

Survey of existing systems

Turn-key implementation and support

Our Happy Customers

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