The primary focus at Stewart Consulting is Customer Service. We believe every project has a lifecycle with six stages: Prepare, Plan, Design, Implement, Operate and Optimize. During each stage, communication is key. Our engineers create and follow a clear, concise statement of work and project plan approved by the customer based on ITIL and PMI standards. This guarantees everyone is aware of the project status and has input to ensure complete satisfaction with the project. We follow these project stages for direct customer interaction and subcontract projects.
Need an extra set of hands to validate hardware, software and maintenance on your projects? Our consultants are well-versed in most vendors' ordering practices and parts.
Want to sell the deal but don't want to deal with the sale? Want to enjoy annual revenue from maintenance renewal but hate pulling your engineers away from the field to support clients? Let SCS proactively monitor all of your clients. We can resolve the issue or alert your help desk
We strive to maintain a high level of working knowledge among our consultants. We train our staff to ensure they maintain Professional-level certifications.
We can design the project before installation and ensure all components are installed, documented and fully tested. Best of all, we engage the customer as though a member of your company.
Our remote consultants perform service on client networks through a centralized virtual server. Only a select few have direct access to highly-sensitive client information. The integrity of the client's data is a top concern of SCS.
Don't outsource to an off-shore call center. No Level 1 and 2 technicians reading from scripts here. Clients calling the SCS Help Desk reach a Level 3 consultant who can resolve the problem in the shortest possible time.
Leave us some information about you and your company and we will get in touch with you as soon as we can.
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